Further, certified Martin service technicians will adjust, repair or replace the main frame and tensioner of any belt cleaner at no charge, for as long as the customer maintains a Mr. Blade service relationship. The company ensures customer satisfaction on any cleaner with its exclusive Forever Guarantee, which specifies that users will experience better cleaning, longer service life and lower cost of ownership.
“The idea behind the Mr. Blade program is to deliver an unequaled level of service using highly efficient, regionalized systems,” explained Chris Schmelzer, Director of the Wear Components Business Group. “This first UK van will be targeting the Midlands Area including Leicestershire, Nottinghamshire, Derbyshire and South Yorkshire, where there’s a high concentration of aggregate producers, cement plants and other users of belt cleaners. With this type of system, we’re in a position to be able to deliver proactive service in advance of a breakdown, replacing worn or failing components before they lead to an event that stops production.”
The Mr. Blade UK program is based on a central warehouse approach, a home base from which the vans can be at virtually any customer within an hour or two. Cutting and milling of blades to suit any application will be handled at the warehouse location, with final adjustments and custom-fitting on-site. “Our technicians will still make frequent customer visits and perform Walk-the-Belt™ inspections to collect operational data,” Schmelzer continued. “They’ll provide scheduled reviews of belts, cleaners, tracking, chutes, dust control and other components to maximize productivity and reduce downtime. But now we’re also capturing very detailed info as to how the products are performing, which allows us to even better anticipate customer needs and maintain all belt cleaners in optimum condition.”
The vans are designed as mobile business units, with technicians able to electronically enter and update data on each customer system right at the site. With a lifetime record of all belt cleaning equipment, customers will have access to details on the mounting assembly, tensioner and blade wear life, along with total annual cost information for budgeting purposes. Each vehicle will be equipped with the business tools and software to provide quotations on the spot. Martin Engineering has also established a regional version of the program in Brazil, and plans are already in the works for Mr. Blade China.