Customer satisfaction is high on the agenda at Eriez Magnetics Europe Ltd. This drive led Eriez Europe to ensure re-certification of ISO 9001:2008 standard for its quality management system. Eriez undertook three full days of external audits by DNV where by all processes and departments within the business were looked into in great detail. During the audit it was found that Eriez conformed to the ISO 9001 Management System Standard and were awarded re-certification for the next 3 years.
Eriez Europe design and manufacture Magnetic Separators, Metal Detectors, Vibratory and Sampling equipment from their plant in Caerphilly, South Wales. They first achieved their quality system to ISO 9001 in 1992 which led them to become the one of the first manufacturer of Magnetic Separators in the World to attain the international quality standard.
For Eriez this achievement was a result of the entire organization working together to develop and maintain their quality system in order to be re-registered. Since their first accreditation in 1992 Eriez have continued to meet the ever growing customer demand for the highest level of quality. Eriez’ continuous improvement initiative aims to detect any areas that need improvement and set up the appropriate corrective actions to ensure high standards are maintained.
Andrew Church, Quality/Health & Safety Manager at Eriez commented, “Eriez has invested significant effort into developing a quality policy that ensures we meet our customer needs. All employees at Eriez have a clear set of processes and measurable objectives which are reviewed on a regular basis. Having the support of all at Eriez is critical to our continued reliable and timely despatch and delivery of our Magnetic Separators. We are really pleased to be recognised by DNV who have accredited us to ISO 9001:2008 for another 3 years and we will continue to implement our quality improvement plans.”
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