Weir Minerals has launched its first servicing base in Finland to provide increased support to its growing customer base across the Finland, Sweden and Norway – or Scandinavia as a whole (Fig.). The business has supplied pumps and other process equipment to the mining and aggregates sectors across Scandinavia for 20 years and the new base will allow it to offer an improved level of service to its customer base. Strategically located in Keminmaa, the new centre will allow Weir Minerals service engineers to quickly access its customers’ sites in the vicinity. A permanent team of Weir Minerals technicians will be based at the centre so that repair and maintenance can be carried out, minimising the turnaround time for support services. Stock will also be kept at the location, allowing commonly ordered smaller items to be delivered rapidly to customer locations.
The opening of the centre follows Weir Minerals acquisition of Swedish service business Gema – which specialises in servicing mines in Northern Sweden – earlier this year as it looks to bolster its presence in Scandinavia. Weir Minerals has taken this opportunity to relocate their existing Swedish office in Lulea into Gema strengthening the sales and customer team in one. During the first quarter of 2012 alone Weir Minerals has opened additional new sales and service centres in Spain and the Netherlands, in addition to the new site in Keminmaa, with plans for further new locations anticipated later this year.