New structured HAVER Service

The technical support of HAVER & BOECKER got a new structure in September 2015. Intended is to bundle the competencies and to increase the efficiencies of support services in order to meet the customer needs even faster and better. The newly founded department HAVER Service is based on four columns: Spare Parts, Commissioning, Support and Assistance. “Every of our customers is supposed to feel exemplary served,” Alfons-Lütke-Cosmann, Head of HAVER Service, points out. The Commissioning experts organize assemblies and commissioning of machine and plants as well as complex reconstruction and calibration. It is the target to increase the efficiency with commissioning and a future-orientated plan of actions. The sector Spare Parts contains the pro- and reactive selling of spare parts. For this purpose belongs the planned implementation of an E-Commerce solution as well. In the sector Assistance the HAVER experts are at the side of the customer for unplanned machine failures and acute technical difficulties. To this, they provide a free of charge 24/7 hotline and a remote service and organize, depending on requirements, current site service calls. Among Support are audits, maintenance, standard conversions, customer training and planned service appearances. Through these measures, the customer is able to increase his machine availability and raise his productivity.

$(LEhttp://

x

Related articles:

05.08.2013 / HAVER & BOECKER conquers Australia

The HAVER Group once again has expanded its global network by founding HAVER AUSTRALIA in Perth, Western Australia. Since early this year a four-man team led by René Dechange has been active in a...

more
Issue 03/2019 HAVER & BOECKER Machinery Division

HAVER & BOECKER Machinery Division

T?he HAVER & BOECKER Machinery Division will be exhibiting at this year‘s bauma under the motto “Perfect Flow for our blue planet”. Here the focus is on sustainability and conserving resources. The...

more
Issue 03/2011

Haver & Boecker OHG

Haver & Boecker will present the following products: Woven wire cloth, filter cloth, laminated panels, filter elements and fabricated parts, filter media, migration-free filtration and separation of...

more

PROcheck approach of HAVER & BOECKER Machinery Division

Digital and innovative – the 2022 HAVER & BOECKER Machinery Division Sales Days took place as an online event, which for the company was unique on this scale. The focus of the 2-day event was the new...

more
Issue 03/2010

HAVER & BOECKER

The demands of the iron ore producers in Brazil were the primary impetus that propelled HAVER & BOECKER to become more intensively involved as a specialist in mineral processing. With the experience...

more