“The trigger was clearly the pandemic,” explains Peter Teichrib, a department manager in Engineering at BEUMER Group. However, this is not the only scenario that requires BEUMER’s new service remote commissioning. Everything that makes personal access to systems and users difficult or impossible requires new solutions.
Test run required
Know how meets technology
In general the customer needs qualified maintenance and operating personnel who is preferably familiar with BEUMER systems. This is another prerequisite for successful remote commissioning. On the hardware side, several IP cameras provide the necessary overview of the complete system, while BEUMER Smart Glasses, specially developed data glasses, connect the BEUMER experts audiovisually to the user on site. “A broadband Internet connection is, of course, required,” says Teichrib. The data glasses allow a detailed view: The BEUMER Customer Support sees the same thing as the wearer on site and can directly specify the correct actions to be taken. In this way, the user is guided step by step through the commissioning process.
The cameras and BEUMER Smart Glasses are part of the plug-and-play set for remote commissioning. This also includes a WLAN router for the BEUMER Smart Glasses and a VPN client installed on an mGuard router. The IP cameras must be connected via LAN cable to ensure sufficient image quality and stable transmission. “First, we installed the hardware and software components in our factory and tested the configuration. The complete package has been shipped to Norm LLC,” says Teichrib. This procedure has proven itself and is also planned for future remote commissioning projects.
Keeping the overview
BEUMER Group set up a separate back office for this project at short notice: Using four monitors and a laptop, the service staff always had an overview of the images from the IP cameras, the field of view of the BEUMER Smart Glasses and the data of the system sent via the VPN client.
“Broadband Internet access, technology and know-how – at Norm LLC we encountered ideal conditions, which we made the best possible use of,” explains the department manager. “Within a very short time we were able to develop a concept that will guide us safely and reliably through future remote commissioning projects. Standardised processes enable us to eliminate sources of error and offer our customers a reliable service – quickly and flexibly.”
Regardless of external circumstances: If BEUMER Group digitally takes the users by the hand via “remote commissioning”, the understanding and know-how of the systems grow. This motivates the customer’s personnel on site, a fact from which the user benefits as much as BEUMER Group – a better understanding of the system will significantly simplify future remote maintenance and services.
The remote commissioning of the packaging line at Norm LLC has shown that with adequate framework conditions, such as well-trained maintenance personnel and technically high-quality IT equipment, new ground can be broken.
Regina Schnathmann, Director Marketing, BEUMER Group GmbH & Co. KG
The marketing expert studied economics in Bamberg. Before joining the BEUMER Group, she worked for leading companies in the intralogistics and capital goods industry as Global Marketing Communication Manager and Head of Marketing Communication and Public Relations.