At the end of May, the international sales partners of the German specialist for machine-integrated scales and weighing systems met again at its headquarters in Südlohn/North Rhine-Westphalia. Over 40 000 weighing systems of the German world market leader are used successfully worldwide in construction machinery, such as wheel loaders, excavators and dumper trucks, in belt conveyors of treatment and recycling facilities, as well as in various waste disposal vehicles.
On the first day of the event, immediately after the welcoming, there was a guided tour of the RWE open-cast mine in Garzweiler, west of Cologne, and to one of the regional customers Rheinische Baustoffwerke GmbH, who has been operating a variety of different scales from Südlohn for the distribution and sales of the extracted materials for many years. A live presentation of the new WK60 wheel loader scale and the system-integrated belt scales was also given to the international partners.
After the tour and following a hearty barbecue in the evening, the second day of the meeting at the Pfreundt factory was dedicated to organisational and technical innovations. The scales provider presented the new WK60 wheel loader scale and the "PFREUNDT Web Portal", which is the computer-independent Internet platform used for data exchange with the scales. In the technical department, the new structures, procedures and equipment for research and new developments were also presented. The representatives could witness first hand the effectiveness of individual approaches to development.
In the service department, the internal ticket system was presented, which incorporates the technical questions of customers and distribution partners automatically when calling or emailing the service hotline, for effective and reliable processing. Upcoming changes to further optimise the scheduling for installation, calibrations and customer service requests of the service technicians were also presented.