Real-time information

A comprehensive efficiency tool from Sandvik

D‌ue to the rapid development of digitalization, the world is changing at an ever-accelerating pace. For the mining and construction industry, this opens new and effective possibilities for improving cost efficiency, productivity, and reliability. Sandvik aims to take full advantage of digital solutions for the benefit of the customers. My Sandvik customer portal, a web-based digital ‘hub‘, covers a wide array of services extending from e-Commerce solutions to accurate, readily analyzed data for the Sandvik fleet.

At the My Sandvik customer portal, data gathered from the equipment is turned into useful knowledge that can be conveniently put into practice. By using My Sandvik, operators can get accurate real-time information and smart analyses on which to base productivity-improving decisions on. In addition to providing information of the Sandvik fleet to every corner of the world, customers can browse through the parts, service and repair manuals – as well as check the price and availability of any spare part. With MySandvik, it is possible to place orders and keep track of them whenever and wherever customers want.

My Sandvik customer portal is accessible 24/7 from anywhere in the world. With the robust security, all the data is securely stored and compared with global Sandvik fleet data. A wide range of video-based support material is also available to give additional insight into the My Sandvik customer portal and its various functionalities. My Fleet gives online access to My Sandvik digital services reports in two levels: My Sandvik Insight and My Sandvik Productivity reports. Customers can have a 360-degree view of their fleet in terms of machine utilization, production rates, and operational data. This way, Sandvik offers the customers applicable insight about, for example, alerts that can serve machine maintenance in a proactive way.

The electronic parts catalog gives immediate access to the parts manuals, as well as to digital operator, maintenance and service, and repair manuals. Thanks to its ability to quickly identify the source of malfunction, the right spare can be promptly found for every situation. Parts items are shown in a diagram for quick locating, price and availability checks, quotation requests, and orders. Customers can request a quotation and place orders via the easy-to-use My Cart tool. By using the range of reports that are available, it is easy to keep track of the order status.


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