Minimum effort, maximum service: this is what RUD offers its customers with the new RUD Remote Service. Immediately available help – independent of location and 100 % contactless. Service and technical specialists help RUD customers digitally with the correct installation of components and troubleshooting in the event of faults. All very simply and directly via the customer's smartphone or tablet. The RUD Remote Service is available for the areas of conveyor technology, Tecdos drive technology and Tecdos mechanical engineering.
Service and technical experts from RUD are now also digitally on site
Booking for the RUD Remote Service is just as simple with a kind of flat rate: the customer orders e.g. 60 minutes contingent, which are credited to his account. Then comes the appointment - by telephone or by e-mail. On the agreed date, the customer connects to the app and off they go. Finally, the customer is billed to the minute. For example, if a customer has booked a 60-minute service quota and only used 40 minutes of it, 20 minutes will be credited to their account – for the next remote service.