RUD Remote Service for maximum efficiency
14.06.2021Minimum effort, maximum service: this is what RUD offers its customers with the new RUD Remote Service. Immediately available help – independent of location and 100 % contactless. Service and technical specialists help RUD customers digitally with the correct installation of components and troubleshooting in the event of faults. All very simply and directly via the customer's smartphone or tablet. The RUD Remote Service is available for the areas of conveyor technology, Tecdos drive technology and Tecdos mechanical engineering.
Service and technical experts from RUD are now also digitally on site
© RUD
Whether for the installation and commissioning of RUD components, in the event of problems or also for questions regarding the optimisation of the system operation: the technical experts from RUD are on hand quickly and easily with their digital service. It's that simple: The RUD specialists have a connection to the customer's smartphone or tablet via their PC. Via the camera of the end devices, they can see the current status of the components and systems and can thus provide tips and support. They also send drawings, CAD data and operating instructions for explanation directly to the customer's end devices in the quickest way possible.
Booking for the RUD Remote Service is just as simple with a kind of flat rate: the customer orders e.g. 60 minutes contingent, which are credited to his account. Then comes the appointment - by telephone or by e-mail. On the agreed date, the customer connects to the app and off they go. Finally, the customer is billed to the minute. For example, if a customer has booked a 60-minute service quota and only used 40 minutes of it, 20 minutes will be credited to their account – for the next remote service.
