BEUMER Group opened a new sales office in the Ruhr area of Germany to support its customers with an even more comprehensive range of services. From this sales office “West”, BEUMER Customer Support will handle worldwide retrofitting and modernisation projects, for example on currently operating conveying systems like bucket elevators and clinker conveyors, including those from other suppliers. The goal is to cooperate closely with the headquarters in Beckum and provide everything from one source, from receiving a query, to technical dimensioning and on-site installation. With only one contact, the operator can be sure of high system availability.
“We provide comprehensive solutions,” explains Hesse. “They are matched individually to the respective needs of the customer, including service intervals and response times as agreed by contract.” In the event of a system standstill, qualified Customer Support technicians arrive quickly on site to prevent long downtimes. Customer Support offers around-the-clock telephone support every day of the year worldwide, helping to further reduce downtime to a minimum. The technicians perform remote analyses, indicate corrective measures and offer quick and reliable solutions to correct malfunctions. BEUMER Customer Support also ensures that the machines are always up-to-date. The advantages include higher performance and availability, minimised energy consumption, more ergonomic working conditions, new functions and a better overall system utilisation. For this, the BEUMER employees can update or upgrade the systems.